FREQUENTLY ASKED QUESTIONS

Can I take my vehicle to Roselle Auto Services for Insurance Claims?

Yes, We specialize in repair and restoring all vehicles back to pre accident condition. We have a direct repair program and a working relationship with all major insurance agencies. We help you through the claims process guaranteeing you get the repairs your car needs to get you back on the road.

Can I pay for my repair “out of pocket” and not go through insurance at Roselle Auto Services?

Yes, We help you decide if paying out of pocket for your repairs is the right decision. Ask about our cost saving programs so we can get your car repaired quickly and easily while keeping cash in your pocket.

Is it a better option to pay for an accident repair myself or let my insurance company cover it?

Our expert staff can help you find the option that is best for your needs. Because of rising insurance costs may customer’s option to pay for minor repairs “out of pocket” we office discounts. For repairs that are handled through insurance claims our staff has an excellent working relationship with all insurance companies and we can help you get your repairs handled properly.

What is a better choice for my vehicle – spot painting or overall?

Overall painting is generally a better choice for restoring older vehicles whose surface has been tarnished from years of wear resulting in significant depreciation. A complete repaint can help increase the value of theses vehicles. Spot painting is a better choice for protecting the resale value of new vehicles. We only paint what is needed to ensure a perfect job with precision color matching and seamless repairs.

Can you match my cars paint color exactly?

Yes. Roselle Auto Services takes great pride in our ability to precisely match all custom and factory finishes. Our color-matching experts use state of the art equipment to ensure a perfect color match every time. And we only use the highest quality paints and clear coat as specified by manufacture guidelines, resulting in a factory finish every time.

Can I change the color of my vehicle?

Yes you can repaint your car another color but in most cases it is best to keep your car the same color. Painting your entire car a new color is a very time consuming task that requires painting the inside of the trunk, doors, hood and more. Because of this you will experience a higher cost to paint your car.

Why can’t I view samples of your auto body paint color options online?

The best way to insure a perfect color match is to have our experts perform a color assessment in our state of the art paint facility. Computer monitors do not display true color so matching colors over the web would be impossible. We are experts in color matching and we guarantee a perfect color match every time.

How will I keep track of the progress of my car and when can I expect it done?

Our staff will keep you updated on the progress of your car and a representative will notify you by your preferred method (phone, email, etc.) when your car is ready. The length of your repair will depend on the damage once your vehicle has been assessed our technicians will give you an exact time frame generally 3 to 4 days.

Do I need an appointment to bring in my vehicle for an estimate?

No…feel free to bring your vehicle over during our operating hours and we will get you an estimate. Or if you prefer call us or use our online appointment scheduling and set a time for your estimate.

Can Roselle Auto Services help me get a rental car?

Yes grove body shop has a close relationship with a few major rental car companies and we can arrange a special wholesale price for you.

Do you offer towing services?

Yes we offer full towing services and we can arrange to have your vehicle picked up and dropped off at our shop.

Will you clean my vehicle after the repair?

Yes we have a full time detail crew on staff that will clean and buff your car providing a complete detail so your car looks great when you come pick it up.

Do you offer a warranty on your repair work?

We offer a full warranty on all of our paint and repairs for the life of your vehicle.*